Terms & Conditions

Unsuitable Goods

Not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within 14 days of our despatch date. It is essential to obtain an authorisation number prior to returning any goods to us. Contact us here. We will refund your purchase in full, less transport costs on receipt of the goods. All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.

Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. Contact us here. We do not accept unauthorised returns. A fee of $25 (ex GST) and return freight cost will apply where upon inspection there is no fault found with the equipment.

Dangerous Goods Notice

Some of our products are not suitable for transport by Air Freight due to the nature of their content. These items include all Aerosol products, Sealed Lead-Acid batteries, Ferric Chloride. These items are labeled "Road Freight Only"on the relevant product detail page.